It seems like it happens almost every day. A patient calls at the last minute to cancel their appointment or just doesn’t bother to show up at all. This immediately throws your practice into chaos, as Suzy your Scheduling Coordinator frantically tries to find someone to fill the spot. If she doesn’t, everyone knows you’re not going to meet that day’s production goals, which not only causes you and your team undue stress, it eats into your bottom line.
You might not want to think about it, but the fact is broken appointments cost you thousands of dollars in lost revenue every year. And while you’re never going to completely eliminate cancellations and no-shows in your practice, you can significantly reduce them by doing everything you can to prevent them.
This system has what to do, how to do it, and how to create it. It includes verbal skills along with options for creating your system tailored to your practice.
Broken appointments wreak havoc on your day and cost you time and money. If you follow these tips, you’ll see a reduction in the number of cancellations and no-shows your practice has to deal with each week, and that, doctor, will do wonders for reducing stress levels while also growing your productivity numbers and your bottom line.