What if you could improve both profitability and the customer experience at the same time? What if you could boost annual profits without significant capital expenditure?

If you like the idea of having an underperforming team of people with an eye on the exit, then it probably doesn’t matter. But if you want to improve bottom-line outcomes through a team of committed employees, you may want to read this complimentary article.

Employees who trust their boss tend to be far more productive than those who don’t. The most engaged employees identify trust for their boss as one of the principal reasons for their commitment to the job and the organization, according to our research.

You might ask: “why would I want to build trust anyway? Employees are here to do their job, full stop. What does it matter if they trust me or not?” Academic studies have also shown conclusively that trust and employee engagement have a significant positive impact on performance.